Affordable Medical Supplies Return Policy

At Affordable Medical Supplies we try our best to ensure the product you purchase is right for you, but if you receive a product you feel just doesn’t work for you then please review our following Return Policy and submit a Return Authorization Request.

Request A Return

Return Policy

Most items sold at Affordable Medical Supplies can be returned within 10 days of receipt for a full refund. Items are to be returned at the customer’s expense and in the original packaging while meeting the following conditions:

• Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
• Product must be returned in its original packaging. You can purchase new packaging for lift chairs, power wheelchairs, and scooters by calling customer service.
• A Return Authorization must be requested from Affordable Medical Supplies & Supplies within 24 hours of delivery and an approval must be given.
• Once approval has been received, the product must be returned within 14 days.

Medical Equipment that has been customized by the Manufacturer are non-returnable. The items include:

• Lift Chairs with Premium Fabrics, Heat & Massage, Custom Fabrics, and Custom Upgrades.
• Power Wheelchairs with custom seat options, like electronic seat lifts or custom materials.
• Refurbished, Used, and Open Box Items.
• Hospital Beds. 
• Custom Power Wheelchairs, Manual Wheelchairs, under the item category of “Custom”.

The following stocked products require a 30% restocking charge for returns. They are:

• Standard and Travel Power Wheelchairs.
• Standard Weight Lift Chairs (Standard Fabrics, Quick Ship Only)
• Patient lifts
• Travel Power Scooters

The following products are non-returnable for hygienic reasons. They are:

• Bathroom Equipment.
• Bedding and Mattresses.
• Equipment Accessories (Bags, Attachments, and Cushions).

The following products are non-returnable. They are:

• Open-Box Items
• Used or Rental Equipment Purchases.
• Clearance Items.
• Orthotics.
• Items discounted or Price Adjusted More than 15% 

The following products are non-refundable. They are:

• All Medical Equipment Acquired through Insurance.
• All Medical Equipment Partially paid for by Insurance (Patient Elected Upgrade, No Secondary, Etc).
• Heavy Duty Power Wheelchairs.
• Heavy Duty Lift Chairs (Standard Fabrics, Quick Ship Only)

All returned products require a Return Authorization number. Returns received without this number will not be credited. You may call us at 972-578-4831 or email us at info@amednow.com to request an RA number. Please include your order number, name and the item number you are returning.

Order Cancellation

Orders cancelled after the item has shipped (left the manufacturers facility to our storefront) will be subject to all the standard return policies. You must obtain an RA number and we will ship the item back to the manufacturer on your behalf.

Payment Refund Methods

Once a return has been sent back to the manufacturer, you will be refunded via the form of payment used, except cash payments will be refunded as a check. Credit back to your account can take up to 4 weeks after return and checks will be issued within 30 days of the return.